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The AI agent that books the room,
takes the order,
logs the request.

Celeste answers your calls, Omni-Desk your emails, website chats, Messenger and WhatsApp messages. Both open your business systems mid-conversation — booking system, till or CRM — and carry out the request there.

Your customers call you → Celeste Your customers message you → Omni-Desk

Two products

Two Products, Two Channels, One Platform

Celeste holds the phone line, Omni-Desk everything in writing. Deploy them separately or together.

Celeste — Voice Channel

A voice agent that picks up 24/7 and acts inside your business systems while the caller is still on the line.

  • Hotels — checks availability in your booking system, sends the booking link by text
  • Restaurants — takes the booking mid-service, records allergies
  • Fast food — builds the order, works out the delivery charge from your own zones
  • Customer service — qualifies the reason for the call, resolves first-line queries, transfers with the case notes
  • Councils — answers residents 24/7, logs the issues they report
See the 5 Verticals

Omni-Desk — Text Channels

Your emails, website chats, Messenger and WhatsApp messages, all handled automatically by a single multi-channel AI agent.

  • Email — replies using your own templates and documentation
  • Chatbot — on your website, 24/7, in plain everyday language
  • Messenger — Facebook conversations followed through, with a human taking over on request
  • WhatsApp Business — approved templates, media and buttons
See the 4 Channels

Five industries

5 Ready-Made Industry Verticals

One product, five verticals. Each with its own knowledge base, its own specialist tools, its own integration with your business systems.

Celeste Restaurant

Take bookings during service, capture allergies and special occasions, manage capacity automatically.

A Restaurant's Bookings

Celeste Fast-Food

Take delivery orders, geocode the address, work out the charges from your own zones.

A Takeaway's Orders

Celeste Customer Service

Qualify the reason for the support call, resolve it live or raise a CRM ticket, transfer with the context intact.

A Customer Service Line

Celeste Citizen

Council phone reception, 24/7 — paperwork and services, appointments, issue reports. Sovereign pipeline available.

A Council's Front Desk

Four channels

4 Written Channels, One AI Agent

Omni-Desk reads, understands and replies to your customers across every text channel. Configurable for commercial or public-sector use.

Email

Reads, understands and replies to customer emails using your templates and your knowledge base.

Website Chatbot

An AI agent embedded in your website, available 24/7, qualifying enquiries in natural language.

Messenger

Automated Facebook Messenger conversations, with context carried through and escalation to a human when it's needed.

WhatsApp Business

Automated replies on WhatsApp Business, respecting platform rules and approved message templates.

See the 4 Channels →

The company

Our AI agents were not born in a web agency, but at a hotel front desk.

j-AIme.fr is published by AI-COMPANY, a French company based in Antony, near Paris. Its founder and chairman, Hervé Debbah, ran a Paris hotel for thirteen years and holds a postgraduate degree in artificial intelligence and image processing from UPMC.

The research and development team works on speech: recognition in real-world conditions, end-to-end latency, holding a conversation over the phone. That is what separates a usable voice agent from a demo.

More about AI-COMPANY

Food Hotel Tech 2026 Finalist

Customer Experience Innovation

BFM Paroles d'Entreprise

December 2025

BFM Tech&Co

April 2026

Your questions

Your Questions, Answered

Celeste handles the voice channel — phone calls. Omni-Desk handles the text channels: email, chatbot, Messenger and WhatsApp. Two complementary products that can be deployed on their own or together, depending on what you need.

Your project

Let's Talk About What You Need

Tell us about your situation and we'll come back to you within one working day.

Request a Demo

The data you enter is processed by AI-COMPANY to answer your demonstration request, on the basis of the pre-contractual steps you are taking, and kept for three years from the last contact. It is delivered by our form provider, Web3Forms (United States), under standard contractual clauses. You have the right to access, rectify, erase, object to and port your data, and to lodge a complaint with the French data protection authority (CNIL): contact@j-aime.fr. Privacy policy.

contact@j-aime.fr

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